Shipping Policy
BONKERZ DONKERZ India ("we" and "us") is the operator of https://www.bonkerzdonkerz.com/ ("Website") (Mobile Application). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Payment Confirmation
A confirmation email will be sent to you once the order is authorized and verified. Once the payment is verified, the order cannot be canceled or changed within this sort of time. However, we will do our best to support your request.
Processing
It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included. It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information. If items are prepared in 24 hours in your order, then we can ship it in one day.
Shipping
Shipment takes approximately 10 to 15 business days to reach destination cities of INDIA. Once your order is shipped out, an email notification with an International e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
Delivery
If you want to track your order, please click “Track Order” for information.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are pre-calculated during checkout based on the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
3. Delivery Terms
3.1 Delivery Time
Your order will get delivered within 7-15 business days depending on your location in India. In some cases, it may take longer to receive the shipment depending on the accessibility of your location.
3.2 Dispatch Time
We process and ship every order within 7-15 days of receiving it. Our warehouse operates on Monday - Sunday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged in Transit
5.1 If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
5.2 If the parcel has been delivered without you being present, please contact customer service with next steps.
6. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
7. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
8. Customer Service
For all customer service enquiries, please raise a ticket from our website.